Shipping Information

Overview

We ship from California using trusted carriers (UPS, USPS, FedEx, DHL for international). Orders are processed Monday–Friday, excluding holidays.

• Free Standard Shipping on US orders $200+; $9 flat rate under $200.
• Expedited options: 2‑Day and Next‑Day available at checkout.
• Processing time: 1–2 business days. Orders placed after 2:00 pm PT are processed the next business day.
• Real-time tracking is emailed as soon as your order ships.

Processing & Handling

• Verification: Orders may undergo security and authenticity verification which can add 1 business day.
• Cutoff time: Same-day handoff attempts for orders placed before 2:00 pm PT.
• Business days: Monday–Friday. Weekends and US federal holidays are excluded.
• Preorder/consignment items: We’ll display expected ship dates at checkout and email updates.

Delivery Times & Costs (US)

• Alaska, Hawaii, APO/FPO, and US territories: Delivery may require additional transit time; only Standard is available.
• Rural or remote areas may experience longer transit times due to carrier schedules.

Order Tracking

Once your order ships, you’ll receive a tracking link via email or SMS. You can also use the form below.

• Tracking may take up to 24 hours to update after label creation.
• Split shipments: You’ll receive separate tracking numbers if items ship separately.

International Shipping

We ship to select countries via DHL Express. Options and costs are calculated at checkout.

• Transit time: Typically 3–7 business days after dispatch.
• Duties & taxes: Shown at checkout when available. If not prepaid, they’re due upon delivery.
• We cannot ship to embargoed or restricted destinations.
• Local customs inspections can cause delays beyond our control.

Packaging & Signature

• Protection: Items ship in padded, discreet packaging. Dust bag and box included when available.
• Eco-minded: Recyclable materials used whenever possible.
• Signature: Required for orders valued $750+ and for expedited services when mandated by the carrier.
• Hold-at-location: Available by request with select carriers.

Address Changes & Cancellations

• Contact us within 30 minutes of placing your order for edits or cancellation: [email protected].
• Once shipped, we cannot modify the address. Carrier re-routing may incur fees and is not guaranteed.
• Please verify apartment/suite numbers to avoid delays or returns.

Lost or Damaged Packages

• Damage on arrival: Report within 48 hours of delivery with photos of the packaging and item.
• No tracking movement: Contact us if there’s no update for 7 consecutive days.
• Marked delivered but not received: Check with neighbors/building manager and wait 24 hours; then contact us to start a carrier trace.
• Claims are subject to carrier investigation timelines.

Holiday & Peak Periods

• Allow an extra 1–2 business days for processing during major holidays and seasonal sales.
• Carrier delivery dates are estimates and not guaranteed during peak periods or severe weather.

Frequently Asked Questions