Email Support
For any question or order help, email us and include your order number if available.
Hours: Mon–Fri, 9:00–18:00 PT
Contact Gucci Bags Sale
Help with orders, returns, shipping and authenticity checks. We usually reply within 1 business day.
- Verified authenticity
- 14-day free returns
- Secure checkout
Contact methods
Returns & Exchanges
Free within 14 days on eligible items. Start with your order number and reason for return.
Mailing Address
2457 Walnut Grove AveSan Marino, CA 91108, US
Authenticity Check
Request an additional review of your item. Share clear photos of the logo, serial, stitching, and hardware.
Avg. response: <24h
Write to us
Fill out the form and we’ll get back to you as soon as possible.
Quick answers
How long does shipping take?
Orders ship in 1–2 business days. Transit is typically 2–5 business days in the continental US. Tracking is emailed on dispatch.
What is your returns policy?
Free returns within 14 days for eligible items in unused condition with all tags. Contact us with your order number to start a return.
Are your Gucci bags authentic?
Yes—every item is verified for authenticity and condition by our team before listing. Need a second look? Request an authenticity check via the form.
Can I change or cancel my order?
If your order hasn’t shipped, we can update or cancel it. Email us ASAP with your order number.
Do you offer price adjustments?
If an item is discounted within 7 days of your purchase and is still in stock, contact us for a one-time price adjustment review.
Which payment methods do you accept?
We accept major cards and trusted digital wallets. All payments are processed securely over HTTPS.
Still need help?
We’re here to assist with sizing, styling, and product care.